Terms & Conditions
- Kowtow Terms & Conditions policy follows the requirements of the Consumer Guarantees Act 1993.
- By placing an order at us.kowtowclothing.com you are agreeing to all Kowtow terms & conditions and information on this page.
- Kowtow reserve the right to change any information on the us.kowtowclothing.com website at any time.
- Kowtow Clothing Ltd is based in New Zealand. All orders and transactions are covered by New Zealand law.
- All prices listed on us.kowtowclothing.com are based in US Dollars (USD$).
Current Promotions
15% First Time Subscriber Discount
Receive a one time 15% discount on your first full priced purchase by subscribing to our newsletter. Offer valid for first time customers, cannot be applied to previous purchases or combined with any other promotions. By signing up you consent to receiving communications from Kowtow.
Expired Promotions
20% Flash Sale
Take 20% off all Kowtow products, including sale. Offer available online & in-store from 10am NZDT Saturday 16th November - 11.59pm NZDT Sunday 17th November. Discount automatically applies in cart, and does not apply to previous purchases, or combined with another offer, or loyalty reward vouchers. Offer applies to all Kowtow products, but excludes Veja, Steve Mono, Monarc, Nonna’s Grocer and Gidon Bing brands. All items marked final sale cannot be returned or exchanged.
Payments
Kowtow Clothing Ltd accepts the following forms of payment:
All transactions are securely processed by Shopify Payments and PayPal.
When converting prices to another currency or when an order payment is charged to a credit card, a slight price variation of between 2% and 5% may occur due to fluctuating exchange rates and credit card company charges.
Gift Cards & Store Credit
- Gift cards are issued in US Dollars (USD$), for use on the Kowtow US site only (us.kowtowclothing.com).
- Gift cards are activated at the time of purchase and remain open for a period of 12 months unless specified otherwise.
- Store credit for a return is issued as a gift card and remain open for a period of 12 months unless specified otherwise.
- Gift cards may be applied to purchases in another currency, however slight price variations may occur due to fluctuating exchange rates.
- Whole or partially redeemed gift cards cannot be cancelled or refunded.
- If the gift card is for a lesser amount than the desired purchase, the recipient is required to pay the difference at checkout via alternative payment methods.
- Gift cards should be treated like cash and will not be replaced if lost or stolen. Kowtow will not accept responsibility for lost or stolen gift cards.
- Returned items purchased with a gift card will have their value refunded back to the original gift card
- Kowtow reserves the right to change these terms and conditions without notice.
Product Descriptions
Kowtow aims to be as accurate as possible when describing the products featured on our site. However, Kowtow does not guarantee that the product description or other content on this site is 100% accurate, complete, reliable or error free and reserves the right to modify without prior notice.
Colours
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, colour accuracy depends on screen calibrations and standards, Kowtow cannot guarantee that all screen display of colour will match the garment exactly.
Resale Policy
By placing an order on us.kowtowclothing.com you accept the following terms and conditions. Products purchased on us.kowtowclothing.com are for personal use only and not for resale. We reserve the right to refuse orders if we feel Terms and Conditions have been breached.
Disclaimer
Kowtow Clothing Ltd is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of products. Kowtow shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.
Intellectual Property
The content and design of this website and all products are copyright and belong to Kowtow Clothing Ltd. "Kowtow" is a registered trademark.
Loyalty Program
By becoming a member of Kowtow Collective, you will earn points for purchases made in store and online, as well as for participating in select activities. You will also have access to exclusive rewards and benefits.
Membership
- To become a member, all you need to do is create a Kowtow account. Any purchase made through a Kowtow store will also create an in store membership, however we recommend creating an account to access your rewards online and receive the full benefits of our program.
- If you have accidentally created more than one Kowtow account within the same country, please email customercare@kowtowclothing.com to resolve this for you. Accounts created across different countries (eg. New Zealand & Australia) cannot be combined.
- By enrolling in the program, you agree to receive transactional emails regarding the program from Kowtow Clothing Ltd. These may include information about points and rewards, special offers and promotions, and other related material.
- Kowtow reserves the right to close the account of any member that uses the program in a questionable manner, or breaches any of our Terms & Conditions.
- Kowtow reserves the right to cancel the Kowtow Collective program or change these Terms & Conditions at any time at our discretion.
Earning Points
- You will automatically receive 1 point for every $1 (USD) spent by making a qualifying purchase directly online at kowtowclothing.com or in any Kowtow store.
- Qualifying purchases include both full price, and sale products, however exclude shipping costs.
- Points may also be earned by completing certain activities determined by Kowtow Clothing Ltd.
- If un-redeemed, your points will expire 12 months from the date of your qualifying purchase.
- Points may not be transferred among members.
- Points earned from any in store, or online purchase will initially appear as 'pending' for a period of 14 days before being approved.
- Points have no monetary value & can not be refunded for cash.
- Please note, any orders made prior to joining Kowtow Collective will not be retroactively applied to your account as points.
Redeeming Rewards
- Points can be redeemed as a reward voucher that can be used towards any product bought directly from a Kowtow store, or online at kowtowclothing.com.
- Reward vouchers can not be used towards gift cards, shipping costs, or in conjunction with any other promotional offer where a discount code, or automatic discount applies at the checkout.
- Reward vouchers are classed as an order discount, and will be deducted as a percentage off each item across the total value of your order.
Returning Loyalty Orders
Loyalty reward vouchers are not refundable, or transferable once applied to an order, unless the entire order is returned for a refund or store credit.
If you return your entire order in full, you will receive a refund/store credit for the value of the purchase, and your reward voucher will be issued back to your account as points.
If you return part of your order (eg. 1 item out of 2 total) you will receive a refund/store credit for the value of the purchase, less the discount amount deducted for the returned item. And the partial reward voucher for this item will then be deemed void.
Questions
If you have any questions please email us at customercare@kowtowclothing.com or call us on +64 4 916 5325. We are open Mon-Fri 8:00am-4:30pm (NZST).